Billing, Cancellation and Refund Policy
How quotes, campaign charges, cancellation and refund assessments are intended to work.
01 Quotes and purchase choices
The accepted quote should identify agreed services, any explicit media allocation, usage charges, optional items, taxes and the total payable. Optional services require an explicit choice. Customers may decline a quote or abandon a draft before payment without a campaign charge.
02 Charges
During early access, there is no separate recurring platform subscription by default and no automatic renewal unless separately approved. Package prices may include a service margin, but an explicitly promised media allocation must not be silently reduced. For customer-owned advertising accounts, media spend billed directly by the provider must not also be collected through the platform.
03 Cancellation and reconciliation
Cancellation requests should be recorded promptly and avoidable new work stopped. After work or external commitments begin, settlement depends on agreed work supplied, actual provider spend, submitted activity and non-cancellable commitments. Cancellation does not itself confirm that all external activity has stopped or all funds have been refunded.
04 Refund assessments
Refund eligibility is assessed using the accepted order, work supplied, actual spend, non-cancellable commitments, unused uncommitted funds, provider adjustments and applicable customer rights. Duplicate or incorrectly collected payments should be investigated and corrected. An appropriate remedy should be considered where an agreed paid service cannot be supplied. Platform credit or a replacement service must not be imposed instead of an otherwise eligible refund.
05 Terms not yet set
No refund deadline, cancellation penalty, credit-expiry period, payment-processing deduction or bank settlement-time promise is stated here. These terms and applicable payment-provider requirements require confirmation before affected live purchases are enabled.